Refund Policy

Wholesale sales are final

Unless the order confirmation states otherwise, merchandise sold by Eli Capital Investments is sold on a final-sale basis once the order is confirmed.

Reporting shortages, damage or discrepancies

If merchandise received does not match the confirmed order — including shortages, damage in transit, or discrepancies — report it to us within five (5) business days of delivery, with photographs where applicable. Reports should include your name and reference or invoice number.

Where a claim is accepted, we will remedy it as stated on the order confirmation, which may include a replacement, a credit toward a future order, or a refund, at our reasonable discretion and consistent with the carrier's claims process.

Cancellations

Orders may be cancelled before shipment by contacting us. If sourcing or supplier costs have already been incurred for a cancelled order, those costs may be deducted from any refund, as stated in the order confirmation.

Perishable goods

Perishable merchandise is handled on tight timelines and under conditions agreed on the order confirmation. Any issue with a perishable delivery should be reported immediately upon receipt so it can be addressed with the supplier and carrier.

Refund method and timing

Where a refund applies, it is issued to the original payment method used for the order. Refunds are processed within a reasonable time after the claim is accepted and any required documentation is complete.

How to request

Call 954-702-3558 or email elicapitalinvestments@gmail.com with your name and reference or invoice number. Eli Capital Investments, 16234 NW 1st Street, Pembroke Pines, Florida 33028.